As promised, here is the text of my first article in the school newspaper, really blowing the doors off of the whole Pay-per-Print thing. I promise I won't bore you with every article I write, but this being my first one, it felt noteworthy.
Profit or Loss
It's 5 cents a copy now in the Student REsource Center, copies that used to be free. So where is the money going, and how happy are the users?
by Dylan Biles - Contributing Writer
Last August, North Lake College
instituted a new policy in the Student Resource Center (K307) that requires
students to pay 5 cents for each page they print or copy they make. After 7
months, the effectiveness of the system is still unclear.
The Pay-Per-Print program works
this way: money is deposited into a student’s account, and is then debited from
that account when a page is printed or a copy is made. But after the nickel is spent, many students
have no idea where their money goes.
According to Vice-President of
Business Services, Christa Slejko, 4 cents of every nickel spent is paid to
Danka and its sister company OCS, the contractors who provide maintenance,
paper, ink cartridges and toner, as well as installing the payment software
system. The remaining cent is put into
Fund 12, a fund earmarked at North Lake for student activities and services
such as Athletics, SPAR, Student Government and the News-Register, among
others.
The system has had some glitches,
according to many staff members. Student Resource Center Coordinator, Nancee
Ott, has witnessed problems with the system firsthand. “Every once in a while
we have to reboot because it just quits. People forget their password. It
takes their money sometimes and we have to put it back in their account, and we
have to trust them to do that,” said Ott.
Internet Services Support Manager
Jim Casey, who oversaw the installation of the computer system, said that many
of the problems are still being dealt with. He said that initially, the system
often failed to register the account, or it created duplicate accounts which
left students with no way to access their money. As a result, he said, the system often had to be rebooted,
sometimes three or four times a day.
Things are improving slightly, however.
“We probably reboot the services now once a day on average,” said Casey. “It’s getting better… it’s still not to our
liking because any service like this shouldn’t have to be rebooted on a daily
basis, maybe once a year, but not the kind of situation we’ve been forced to
deal with.”
The program has had mixed reviews
among the students at North Lake as well. CoreyAnn Beavens believes that the program is fair, but that the system
leaves something to be desired. “Five
cents is a very fair price,” she said. “The system is just difficult to set up. You have to get help. The
system is difficult to follow, and it should be self-reliant.”
Ethan Laurence, another student at
North Lake, agrees. “I’ve had
difficulties setting up my account. It’s very non-intuitive. The
system is set up poorly, in my opinion.”
The Pay-Per-Print program is new to
North Lake, but other DCCC campuses have already implemented similar systems
over two years ago. “Some of the
campuses already had Pay-Per-Print, some of them wanted it, because printing
has gotten to be very expensive,” said Judy Keller, assistant dean of the
Student Resource Center. “It’s the
paper, the toner, and with all of these nice printers, the cartridges are not cheap
anymore.”
For campuses which had not yet
implemented the Pay-Per-Print program, DCCC Chancellor Jesus Carreon’s new
emphasis on consistency for all campuses kicked in. The Chancellor’s vision is for students to be able to move
seamlessly from one campus to another, according to Slejko. “The Chancellor wants consistent services
for students on all campuses. North
Lake was not one of the campuses which heavily advocated the program,” said
Slejko, “but did so in the name of consistent services.”
To implement the services, the
District decided to hire Danka and OCS to help, according to Casey. “OCS actually sells the software and Danka
does the service for us as far as the paper and toner.”
North Lake was the last college in
the District to implement the Pay-Per-Print program. Before the program, the college charged 10 cents per copy but
printing was free. This added up to a
huge expense. According to Ott, the
computer lab registers approximately 8000 to 9000 log ins per month. Of those log ins, Ott estimates that
approximately 75 percent result in pages being printed.
As a compromise, when the
Pay-Per-Print program was initiated, they college evened out the price of
printed pages and copies to 5 cents per page. This is 3 cents less than charged at area Kinko’s stores, and five cents
less than is charged at the University of North Texas or the University of
Texas at Arlington.
Until August 31, the end of the
fiscal year in the District, North Lake won’t know whether or not the
Pay-Per-Print program is profitable. “Right now,” said Slejko, “I can’t take a good snapshot.”
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